Frequently Asked Questions
PRODUCT INQUIRIES
Q: What wood species do you carry?A: At any given time, we may have up to 30 different wood species in our shop at a time. We produce wood doors in virtually any species. If you can find it, we can build it. We can also build doors with customer supplied material.
Q: Do you sell finished doors or raw only?
A: MapleCraft Doors only produces raw wood doors and MDF cabinet doors.
Q: Do you match door styles from other companies?
A: Matching door styles from other companies is done on a regular basis. Photos are helpful but ideally we like to see actual samples or CAD drawings of the design.
Q: Can I buy rough lumber and other materials as well?
A: Yes. You can buy rough lumber, dressed material, rail stock, mouldings and other materials that we keep in stock.
Q: Do you design new cabinet door styles on a regular basis?
A: Yes. Many times customers are bringing their own ideas for a cabinet door style. Often kitchen design ideas are found on popular websites such as Houzz and Pinterest and photos are sent in to match. We are also constantly studying the market trends and developing our own door styles.
QUALITY INQUIRIES
Q: Is there a rubber insert of some kind in the frame groove for solid panels that allows the panel to shrink and contract?A: Yes. All solid wood panels are manufactured to the exact right size to allow shrinkage and expansion. We insert rubber space balls into the grooves of the rails to allow for this to take place.
Q: I have heard that the rubber space balls can leak out some kind of oil that will eventually be seen through the paint on the front of the doors, is that true?
A: MapleCraft Doors has been in business since 1981 and during that time has produced a minimum of 1.5 million solid wood panel cabinet doors. We have never had a recall due to this apparent problem. We have done extensive tests comparing our system with other insert options and have found no issues.
Q: What kind of sanding quality should I expect?
A: Most of our customers require the doors to be finished with a wide belt sander at 180 grit. Please specify your sanding preference to the office staff and the note will be added to your account.
SERVICE INQUIRIES
Q: Do you sell to wholesale only or retail as well?A: We sell to both wholesale and retail clientele. Please visit our showroom during regular business hours.
Q: Do you deliver with your own truck or ship?
A: We ship via Day/Ross and FedEx only.
Q: What are your typical lead times?
A: Our typical lead time on average is 10 working days + shipping time. Simple flat panel doors can be done quicker but more complex products can take longer.
Q: What type of payment methods do you accept?
A: We accept cash, cheque or e-transfer. Unfortunately, credit and debit cards are not accepted at this time.
Q: Do you drill the doors for hinges as well?
A: Yes. We have a standard setup for drilling for hinges. We do custom setups as well.